Frequently Asked Questions

What is Enhanced Care Management?

Enhanced Care Management (ECM) is an essential component of California Advancing and Innovating Medi-Cal (CalAIM). ECM is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need individuals through the coordination of services and comprehensive care management.

How does care coordination work?

Care coordination connects you to essential services across various healthcare settings such as doctors, dentists, and community providers.

What community supports are available?

We offer housing navigation services and medically tailored meals to address health-related needs and promote healthier living.

Who can access these services?

ECM is intended for the highest risk Medi-Cal members with the most complex medical and social needs, such as a lack of stable housing. ECM will provide these members with long-term help coordinating their services across delivery systems to address their needs. To be eligible for ECM, members must be enrolled in a Medi-Cal health plan and meet certain criteria.

How to get started?

You can start by contacting us for an initial consultation to assess your needs.

How are services funded?

Services are funded through various health programs to ensure accessible care management and support for all members.